ITIL 4 dibangun dan telah ditetapkan dalam panduan ITIL. ITIL 4 memberikan pendekatan praktis dan fleksibel untuk ke dunia baru transformasi digital dan merangkul
model operasi end-to-end untuk pengiriman dan pengoperasian produk dan layanan. ITIL 4 juga memberikan gambaran menyeluruh menyeluruh menyeluruh yang mengintegrasikan kerangka kerja yaitu seperti Lean IT, Agile, dan DevOps
IT Infrastructure Library (ITIL) v4
Summary
Target Audience
- Service Manager
- IT Manager (IT Head)
- Project Manager
- IT Staffs
Facility
- Official Course Material Hands-out (hardcopy)
- INDITECH Training Kit
- Lunch, Snacks & Coffee Break
- Pre-Test and Post-Test
- Exam Practice
- Certificate of Attendance
- Special price available for Exam Voucher and
- Official ISACA Exam Review Material!
- or group discount please contact us!
Syllabus
1. Introduction of ITIL
- IT Service Management in the Modern World
- Introduction of ITIL
- The Structure and Benefits of the ITIL Framework
2. Key Concepts of Service Management
- Value and Value Co-creation
- Organization, Service Providers, Service Consumers, and Other Stakeholders
- Products and Services
- Service Relationships
- Value: Outcomes, Costs, and Risks
3. The Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
4. The ITIL Service Value System
- Service Value System Overview
- Opportunity, Demand, and Value
- The ITIL Guiding Principles
- Governance
- Service Value Chain
- Continual Improvement
- Practices
5. ITIL Management Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Category
:
IT Infrastructure Library (ITIL) v4
Price
:
Rp 7,500,000.00
+Exam
:
Rp 9,500,000.00
Schedule
:
27-29 Mei 2024
Duration
:
3 hari
Location
:
Gedung Menara 165 Lantai 4, Jl. TB. Simatupang Kav.1, Cilandak Timur, Jakarta Selatan
Daftar Pelatihan
Pelatihan Lainnya
7 TRAINING PROGRAMS INDITECH ACADEMY
